Company :

FMCG e-commerce company serving kirana sector

Problem statement :

• Inefficient warehouse layout with poor space utilization.
• Manual and repetitive processes leading to merchandize damages and frequent errors.
• Large space (20% of floor area) blocked by returned and expired stock. Poor stock keeping of the same.
• Fluctuating space requirement necessitating frequent extra space hiring, which led to additional cost and stock management issues.

Solution :

• Redesign of warehouse layout; process streamlining and technology integration.

Results :

• 3.5 times jump in storage capacity in the same warehouse area. It saved significant extra cost of recurrent space hiring.
• 30% reduction in picking and order fulfilment time, with additional benefits of lower stock damages.
• Streamlining of stock return and expiry management with time bound action/ escalation SOP.
• Improved performance, such as faster order turnaround time and higher accuracy. Cycle count accuracy, in terms of sku-location accuracy, surged to 97% within a month of implementation.